Contact Us

Have a question about a product or need help with your order? Contact us using the options provided on bdsmsextoy.co.uk. Share a brief description of your enquiry so we can direct it appropriately.

Product Questions

For questions about materials, dimensions, features or care instructions, include the product name and the details you would like to clarify.

Please review the product description and manufacturer’s instructions before purchasing. You do not need to share personal experiences or intimate details to ask a product question.

Orders and Delivery

For help with an existing purchase, provide your order number and the email address used at checkout. If your question concerns a delivery, include the tracking reference where available.

If a parcel is delayed, missing, damaged or contains an incorrect item, describe the issue so we can investigate. Product and packaging photographs may help, but they are not a condition of your statutory rights.

Returns and Faulty Items

To enquire about a return, identify the items concerned and include your order number. Our Returns page explains cancellation rights, return arrangements and the conditions for sealed hygiene-sensitive products.

If an item is faulty or damaged, contact us before posting it back so suitable handling and shipping arrangements can be discussed. Opening a hygiene seal does not remove your statutory rights concerning faulty goods.

Please send product-only photographs if needed. Do not send intimate images or photographs showing personal use.

Order Changes and Cancellations

Contact us as soon as possible if you wish to cancel an order or correct a delivery address. Include your order number and clearly describe the requested change.

Whether we can amend the shipment depends on its progress. If dispatch cannot be stopped, your applicable statutory cancellation rights remain unaffected.

Payments and Refunds

For payment or refund enquiries, provide your order reference, transaction date and a short explanation. If you have already returned an item, include its tracking details.

Never send your full card number, card security code, PIN, account password or banking verification codes. Conceal sensitive financial information and unrelated transactions in supporting screenshots.

If you want to confirm how a transaction will appear on your payment statement, contact us before placing an order.

Account and Website Support

If you have forgotten your password, use the “Forgot your password?” option on the account sign-in page.

For other technical issues, tell us which page or checkout step was affected and include any error message. Browser and device details may help us identify the problem.

Replies and Privacy

We aim to respond as promptly as possible. Response times may vary depending on the nature of your enquiry and the information needed to resolve it.

Check your spam or junk folder if you are waiting for a reply. Where possible, add further details within the same message thread.

Only share information necessary for your enquiry. Personal information provided when contacting us will be handled as explained in our Privacy Policy.