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This page explains delivery arrangements for purchases from bdsmsextoy.co.uk, including shipping options, order preparation and help with your parcel. Please review the charges and estimated delivery timeframe shown before completing your purchase.

Delivery Options and Charges

Enter your delivery address at checkout to view the shipping services available for your order. Options may vary depending on your destination and the products selected.

Delivery charges are displayed before you confirm payment. Where a free delivery offer applies, any qualifying conditions will be stated with the offer or during checkout.

Order Preparation

Your order is prepared for dispatch after the relevant order and payment checks have been completed.

Please provide accurate contact details so we can reach you if information needs clarification. If an item cannot be supplied, we will contact you to explain the available next steps. We will not substitute another product without your agreement.

Delivery Timeframes

The estimated delivery timeframe is provided in the relevant offer or at checkout. Check whether it includes preparation as well as transit time.

Working days generally mean Monday to Friday, excluding relevant bank holidays. If we become aware of a significant delay affecting your purchase, we will let you know.

We will deliver within the agreed period or, where no period is agreed, without undue delay and within 30 days of the contract being made. Your statutory remedies for late delivery remain unaffected. www.gov.uk

Packaging and Privacy

We understand that privacy matters when ordering intimate products. Any specific commitment concerning plain packaging, sender names or product labelling applies only where expressly stated in our delivery information.

If you need to confirm how your parcel will be packaged or labelled, contact us before ordering. International shipments may require customs declarations identifying the contents and value as required by law.

Dispatch Confirmation and Tracking

Once your order has been dispatched, a notification will be sent to the email address entered at checkout.

Where tracking is available, the notification will include a tracking link or reference. Updates may take time to appear while the delivery provider completes its first scan.

Check your spam or junk folder if you cannot find your dispatch email. Consider who can access the email account or device you use to receive order notifications.

Delivery Address Changes

Before ordering, check the recipient’s name, building number or name, street, town or city and postcode. Include any flat number or other details needed to identify the address.

Contact us promptly if you notice an error. We will check whether a correction is still possible, although changes may not be available after dispatch.

Separate Parcels

Items from one order may occasionally be sent in separate parcels and arrive on different days. Each parcel may have its own tracking reference.

We will not add delivery charges for splitting your order without your prior agreement.

Missed Deliveries

If delivery cannot be completed, follow the instructions provided by the delivery company. Depending on the service, you may be able to arrange another attempt or collect the parcel from a designated location.

Observe any collection deadline. If the parcel is returned to us, contact us to discuss the next steps and any proposed redelivery arrangements.

Delayed or Missing Parcels

If your order has not arrived within the stated timeframe, check the tracking information and contact us for assistance.

If tracking shows delivery but you cannot locate the parcel, review any delivery notification and any safe place or recipient you authorised. Let us know if it remains missing so we can investigate with the delivery provider.

Where we arrange delivery, goods generally remain at our risk until you or a person you nominate take physical possession. Different rules may apply if you independently appoint a carrier we did not offer. www.legislation.gov.uk

Damaged, Incorrect or Incomplete Orders

Contact us if your delivery arrives damaged, contains an incorrect item or is missing a product. Include your order number and describe the issue.

Product-only photographs and images of the packaging can help us investigate. Please do not send intimate photographs or images showing personal use.

Retain the packaging where reasonably possible while the issue is reviewed. Photographs or an immediate report are not conditions of your statutory rights.

International Delivery

Where international shipping is offered, eligible destinations and services will be shown at checkout.

Any arrangements concerning import duties, taxes, customs charges and responsibility for paying them must be made clear before purchase. Customs processing may affect delivery estimates. Product availability may also depend on destination restrictions.

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For delivery assistance, use the contact options published on bdsmsextoy.co.uk. Include your order number and tracking reference, where available.

Only share information needed to resolve your enquiry. Never send passwords, full payment card details or banking verification codes.